This Return and Exchange Policy outlines the terms and conditions for returns and exchanges of products purchased from ElegantArtsOnline.com (“we,” “us,” or “our”). This policy applies to domestic orders only and governs the process for returns, exchanges, and replacements for products bought on our website, ElegantArtsOnline.com. Please carefully read this policy to understand your rights and responsibilities.
1. Eligibility for Returns and Exchanges
A. Domestic Orders Only: We Do Not Provide the Same Service for International Shipping. Therefore, This Policy is Applicable to Domestic Orders Only.
2. Returns
Elegant Arts Does Not Provide the Option to Return or Exchange the Product Once Purchased. The Exact Size and Color Are Mentioned to Avoid the Need to Exchange the Product, So Check Images and Read Description Before Purchasing.
Furthermore, the Quality Check Team Checks Each Product to Ensure It Does Not Have Any Defects. However, in Case of Any Below
A. Manufacturing Defect or Damaged Items or in Transit or Missing Item in Order, You Can Register a Complaint by Sending Us an Email at Support@elegantartsonline.com or Call Us at +91 9599901762.
B. Before Returning Any Product, We Would Require Proof of a Defect in the Product in the Form of an Unboxing Video (Uncut), While the Product is Still in Its Packaging.
C. A Refund Will Be Issued for the Purchase Price, Excluding Shipping Charges. (If everything is as per our Policy Term)
3. Exchanges
A. Product Exchange: No Exchange Are Applicable, as Our All Products Are Handmade and Customized Products.
B. Shipping Costs: You Are Responsible for Return Shipping Costs.
C. Return and Exchange Process
To Initiate a Return or Exchange, Please Follow These Steps:
1. Contact Our Customer Support at Support@elegantartsonline.com or Call Us at +91 9599901762 to Inform Us of Your Request.
2. We Will Provide You With Instructions for Returning the Product, if Applicable and lies under our policy Terms.
3. Once We Receive the Returned Product, We Will Inspect It and Process Your Return, Exchange, or Replacement, if Applicable and Comes Under Our Policy Terms.
4. Contact Us
If you have any questions, concerns, or requests regarding returns, exchanges, or this policy, please contact us at support@elegantartsonline.com or +91 9599901762
Last Update: 11th June 2024