1. What is ElegantArtsOnline.com ?
Welcome to Elegant Arts – where creativity meets elegance, and every piece tells a story.
Elegant arts Online is the online platform for shopping various products of décor for your home to office.
We offer a wide range of products from different categories, allowing you to find everything you need in one place.
2. Do you offer international shipping?
No, we only provide domestic shipping for now.
3. How can I place an order?
Placing an order is easy! Simply browse our website, select the products you want to purchase, add them to your cart, and proceed to checkout. Follow the step-by-step instructions to complete your order.
4. What payment methods do you accept?
We accept various payment methods, including credit cards, debit cards, net banking, UPI Payments, and mobile wallets. You can choose your preferred payment method during the checkout process. No COD option.
5. What is your return and exchange policy?
Please refer to our dedicated Return and Exchange Policy page on our website for detailed information.
6. How do I track my order?
Once your order is shipped, we will provide you with a tracking number. You can use this tracking number to check the status of your delivery. Simply enter the tracking number on our website’s tracking page to get real-time updates on the location of your package.
7. Can I cancel my order after it’s been placed?
Once an order has been processed from our website, it cannot be cancelled.
8. How long does it take for my order to be delivered?
The delivery time depends on various factors, including the shipping method, your location, product availability & product making time. We make every effort to deliver your order as quickly as possible.
9. What should I do if I receive a damaged or defective product?
If you receive a damaged or defective product, please contact our customer support within 2-3 days of receiving the item. We would require proof of a defect in the product in the form of an unboxing video (uncut), while the product is still in its packaging. Then, will proceed further.
10. Is my personal information secure on your website?
Yes, we take data security seriously. We have implemented measures to protect your personal information. For more information, please refer to our Privacy Policy, which can be found on our website.
11. How can I contact your customer support?
You can reach our customer support team by support@elegantartsonline.com, or 9599901762, or through the contact form on our website. Our support team is available during our business hours to assist you with any questions or issues.
12. Can I change my delivery address after placing an order?
If you need to change your delivery address after placing an order, please contact our customer support number 9599901762 as soon as possible. We will do our best to accommodate your request, depending on the order’s processing stage.
If you have additional questions or need further information, please do not hesitate to contact our customer support for assistance. We are here to make your shopping experience as smooth and enjoyable as possible.
Last Update: 11th June 2024